Required skills

communication skills to use language functions such as presenting questioning and negotiating and a sufficiently comprehensive vocabulary to conduct a range of communication in a specific language in a particular context

analytical skills to

providing summaries that support immediate and unhindered communication

interpersonal skills to

using appropriate oral expression and vocabulary to conduct negotiations make presentations and participate in varied social and cultural activities

problem solving skills to

apply problem solving and conflict resolution techniques to communication

use crosscultural communication skills in relation to the language being assessed and the associated culture in order to undertake the full range of social and cultural activities

Required knowledge

comprehensive technical vocabulary required to support specific context of communication

standard procedures specific to communication in a particular context

key information and information sources in relation to operations and functions in a particular language and cultural context

key information and standard procedures specific to negotiating in a particular social and cultural context

applications of social business and cultural conventions specific to the language being assessed including

social conventions and consistent use of forms of address

customs protocols and taboos

dialect idiom colloquialisms and language conventions

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms the candidates ability to conduct complex creative routine and nonroutine spoken or signed communication to meet the language and communication needs of translating and interpreting This includes

interacting establishing and maintaining rapport with in a range of subject and cultural contexts in the language being assessed

using a range of language functions appropriate to negotiating conducting presentations and participating in social and cultural activities according to the needs of particular social and cultural contexts and settings

using a range of extended nonverbal communication skills effectively as well as verbal skills such as narrative and descriptive statements

using repetition clarification and paraphrasing techniques to clarify requirements address problems and conflict and reassure others

Context of and specific resources for assessment

Assessment of this unit of competency must ensure the opportunity and resources to provide examples of activities that show the candidate

making presentations presenting commentary and facilitating communication between parties engaged in complex issues while using the language being assessed

using relevant and current communication materials resources and equipment such as dictionaries glossaries researched information subject and cultural information presentation equipment and microphones for media and audience presentations

Assessment may make use of scenarios case studies previous experiences and where possible examples of interactions with colleagues and clients which illustrate a range of skills and strategies for demonstrating proficiency in languages

A range of assessment methods should be used to assess the candidates practical skills and knowledge The following examples are appropriate for this unit

oral testing of conversational language use

direct observation of the candidate communicating and interacting in the language being assessed

roleplay activities that simulate language use and communication in a range of subject and cultural contexts

written and oral questioning or interview to test knowledge of the functions of the language culture social and cultural conventions and crosscultural communication requirements

review of portfolios of evidence and thirdparty reports of professional performance by the candidate

Negotiations may be conducted in the context of:

Presentations may include:

Public speaking techniques may include:

Social and cultural activities may include:

Summaries may include: